Privacy Policy
Last updated: April 7, 2026
1. Introduction
The Freight Bridge ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide to us, including:
- Name and contact information (email address, phone number)
- Company information (company name, VAT number, address)
- Account credentials (email, password)
- Payment information (processed securely through third-party payment processors)
- Profile information (role, preferences, settings)
2.2 Usage Information
We automatically collect certain information when you use our Platform:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Log files and analytics data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Platform and services
- Process transactions and manage your account
- Communicate with you about your account, services, and updates
- Send you marketing communications (with your consent)
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our Terms of Service
- Personalize your experience and provide relevant content
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., payment processing, hosting, analytics)
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety
- With Your Consent: We may share information with your explicit consent
- Route Listings: When you publish a route, certain information (company name, route details) will be visible to other users
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at support@eurofreightconnect.com.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your preferences and usage patterns. You can control cookie preferences through your browser settings, though this may affect Platform functionality.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, subject to legal retention requirements.
9. Children's Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@eurofreightconnect.com
Website: www.eurofreightconnect.com